Automatic answering of telephone calls
In the modern world, customers expect fast, efficient and accurate answers to their queries even outside regular business hours.
With our advanced automated call handling solution, you can answer incoming calls seamlessly and personally using AI technology.
Whether it’s simple questions or specific customer information, our solution ensures that your customers always get the right information.
Key features:
Personalized experience through automatic customer recognition
On incoming calls, the customer is automatically recognized based on the phone number.
Is the phone number not known?
Alternatively, the customer can simply enter their customer number to be recognized.
This customer-centric approach ensures a personalized experience from the beginning of the call.
IVR for personalized routing
An intelligent IVR (Interactive Voice Response) helps customers efficiently navigate the system by asking them what their question is about.
Whether it’s questions about invoices, product information or project status, the IVR asks targeted questions to find out the topic.
This allows the customer to quickly receive the right information relevant to their question.
Retrieve relevant data based on subject and customer
Depending on the topic selected and the customer recognized, relevant data is retrieved directly from your CRM or ERP system and used to support the AI response.
This ensures that customers always have access to current and accurate information.
Some examples:
- Invoices: The most recent invoices and payment statuses are automatically retrieved and processed in the AI response.
- Project Status: Detailed project information, progress and key milestones are pulled from your systems to provide the client with immediate updates.
- Other topics: Depending on the chosen topic, the customer receives relevant information, fully integrated with your company data.
This integration with your existing systems ensures seamless information and efficient customer service.
AI-based answers
Once the relevant data is retrieved, our advanced AI quickly and accurately compiles a personalized response.
This response is then communicated to the customer via voice technology, without the need for human intervention.
This ensures a seamless customer experience with immediate results.
Ability to escalate to human agent
If the customer is not satisfied with the automated response, or if the question is more complex, the call can be easily escalated to a human agent.
This ensures a smooth transition from AI support to personal service.
Management tools
Call monitoring, analysis and self-learning system
- Full overview of all calls
The system provides a full overview of all incoming calls.
Each call is recorded and saved for later analysis or training of the AI. - Detailed call analysis
For each call, an agent can see exactly what choices the caller made in the IVR, what questions were asked and what answers the AI provided.
This helps identify potential areas for improvement in communication and service. - Assessment by agents
Agents can indicate after each conversation whether the answer given was correct.
If the answer did not meet expectations, the agent can enter an improved answer, which the AI learns from.
This makes the AI increasingly smart and improves the accuracy of future answers.
Management of information passed to the AI
Administrators have the ability to easily manage documentation and background information.
This allows them to continuously refine and optimize AI answers.
This ensures that the AI always has access to the most current and relevant data, which increases the accuracy of the answers.
Should the answer fall short of expectations, this can often be traced to missing or incomplete background information, which can then be easily updated.
This approach helps ensure that customers always receive accurate and up-to-date information during their interactions with the AI.
Use scenarios
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Customer service overload: When there are too many incoming calls or when wait times become too long, the system can automatically switch to AI answers.
This ensures that customers are served quickly and efficiently, even during busy times. -
24/7 accessibility: Outside business hours, our AI ensures that customers always receive an answer.
This enables your organization to be continuously available, without the need for additional staff. -
Full automation of customer service: With our solution, you can fully automate your customer service.
Customers get answers to their questions without the need for human intervention, ensuring more efficient processes and lower costs. -
Outbound Surveys: Automate your customer satisfaction surveys by using outbound phone calls.
Instead of deploying employees, an AI-driven phone call can ask customers about their experience and provide feedback on established responses.
This makes it easy to collect structured data on customer satisfaction and opportunities for improvement without human intervention.
Now take your customer service to the next level with AI
With our automated call handling solution, you offer your customers top-quality service 24/7, always helping them in a way that puts their needs first.
Whether it’s simple information or complex questions, our AI ensures hassle-free and efficient handling of every call.
Want to know more?
Make a phone appointment using our form.
Or get a live demo by calling +44 3308 084797.
Optimize your customer service today and experience how our AI solution takes your telephone customer service to the next level!
