The chatbot that looks beyond words

In a world where customer service is the backbone of a successful online experience, AnswerPal introduces a revolutionary solution.
With the latest developments in artificial intelligence (AI) and machine learning, AnswerPal’s AI chatbot is designed to not only respond to customer inquiries, but also to demonstrate a deep understanding of the user’s context and needs. Let’s dive deeper into what makes AnswerPal’s chatbot so unique.

The chatbot that sees what the user sees

Scriptless intelligence

In the world of customer service chatbots, AnswerPal marks a revolutionary step forward, far from the limitations of traditional chatbots that often rely on pre-programmed answers. By integrating GPT-4 Vision, AnswerPal offers an unprecedented depth of understanding and responsiveness. Through AnswerPal’s unique ability to convert the HTML of the Web page a user is viewing into an image, the chatbot not only understands the user question, but also knows the specific context in which it is asked.

Visual intelligence

This advanced visual context analysis gives AnswerPal a comprehensive view of what the user sees and experiences.
When a user asks a question, AnswerPal converts the current Web page into a visual representation and combines it with custom background information about the page. This background information allows AnswerPal to know exactly what features are hidden behind which buttons. This allows the chatbot to effectively and accurately guide users, whether they need navigational assistance or specific questions about page functionalities.

You are AnswerPal and work in customer service at iPower.eu. iPower is a software development company and online marketing agency specializing in SEO and AI. iPower has developed 3 tools:

Keyboost, an off-page SEO service, link building
SEO Page Optimizer is an on-page SEO service, which helps to optimize content
AnswerPal, an AI tool that automates customer service.
Through chat, visitors get immediate answers, we can be reached via email, and we are available by phone Monday to Thursday from 9 a.m. to 5 p.m. and on Friday from 9 a.m. to 3 p.m. Customers can log in through the portal at https://start.ipower.eu for questions related to their account.
The customer is currently logged into our customer portal site, https://start.ipower.eu/Keyboost/Requestoffer/?website=answerpal.be and asks their question through our chatbot.

All images provided are screenshots of what the customer is looking at.
Never say image, but screen.

You can help the customer by answering his questions, but you can't do anything yourself. For example, you cannot select keywords, fill out forms or make requests. The customer has to do this himself.

= Request Keyboost quote

== Step 1 ==

This is where you get to when you've logged in to the portal site, https://start.ipower.eu/ in the overview of campaigns clicked on New quote requests, or you've been browsing the Keyboost website and clicked on request a quote there: https://start.ipower.eu/Keyboost/RequestOffer/

In step 1, enter the website you want a quote for, the language and country of the keywords you would like to request a quote for.

Clicking Select keywords will take you to Step 2.

== Step 2 ==

This is where you will automatically land when you have clicked on Request Quote next to the campaign in the Keyboost campaign overview.
The website is analyzed and searched for relevant keywords. When you have selected at least 1 keyword you will be shown a Request a Quote button that will take you to Step 3.

=== Keywords ===

The keywords are shown in table with:

Select: a checkbox to choose this keyword for the quote.
Keyword, possibly supplemented with country and language.
Search volume: monthly
It is also possible to select all displayed keywords at once by clicking Bulk select and then Select All. Or deselect everything.

==== Sorting ====

The keywords are sorted by default:

The keyword has already been selected in the past.
The number of potential visitors you could have extra when you boost the keyword.
You can change the sorting by clicking on the column titles.

===== Filter Options =====

Language & Country: Filter results based on desired language and country.
Filter by keyword: Filter by specific keywords or cities (e.g., Amsterdam) for a more focused view.
Minimum search volume: shows only keywords that have the specified search volume minimum.
Show all, only selected, only unselected keywords.
===== Page Navigation =====

By default, the first 25 keywords are shown, but this can be customized and there are navigation options to scroll through the list.

=== Add a specific keyword ===

If a desired keyword is not listed, you can manually add it by clicking Add a specific keyword and specifying the keyword.

== Step 3 ==

If you are not logged into the portal site, you will be asked to provide your email address.

When the email address is known, you will be asked to enter your password. If you don't remember your password, you can also have a password reset email sent to you.
If the email address is not known, please enter your contact information.
When logged in, the emails from your contacts list (Portal > Contacts) are displayed and you can select an existing contact, or add a New Contact.

You will be asked to agree to the terms and conditions. Once this is done and you click Request Quote, you will get a notification that we will first analyze the website in detail and calculate the price. This can take up to 10 days. When the quote is ready, you will get an email of this.

= Keyboost NPS on quote request

After sending the quote, we will also send you an email asking you how you experienced the quote. This is to allow us to improve the quotation. You can respond by filling out the questionnaire, there are about three of them. If you don't want to receive any more emails about this quote request, click the unsubscribe link at the bottom.

Personalized guidance

This innovative approach ensures that AnswerPal can guide users in an intuitive and effective way, making the interaction not only more efficient, but also more personal and user-centric. With AnswerPal, customers are assured of a chatbot experience that truly understands what they are seeing and how best to help them.

24/7 availability and continuous improvement

Always available to your customers

AnswerPal is designed to support customers 24/7. Whether it’s day or night, AnswerPal is always ready to help. This constant availability means that customers don’t have to wait for customer service hours to get answers to their questions.

Learning from every interaction

Another crucial aspect of AnswerPal is its ability to learn and improve from every interaction. Customer feedback plays a key role here. When a customer gives a “thumbs up” or “down,” AnswerPal uses this feedback to refine its answers in the future. This process of continuous improvement ensures that the quality of customer service only gets better.

Escalation tailored to the client's needs

Although AnswerPal is designed to answer a wide range of questions independently, it also recognizes the importance of human interaction. If a customer expresses dissatisfaction with the bot’s response, AnswerPal provides the ability to escalate the question to a human employee. This seamless integration between AI and human support ensures that customers always get the help they need.

Prioritizing privacy

AnswerPal places great importance on the privacy and security of customer data. All interactions with the chatbot are processed securely, with strict adherence to privacy rules and standards.

Conclusion

AnswerPal’s AI chatbot represents a giant leap forward in the world of digital customer service. Through advanced AI, contextual awareness and a focus on continuous improvement, AnswerPal sets a new standard for how businesses can support their customers online.
With AnswerPal, you are assured of customer service that not only responds, but truly understands and supports. Welcome to the future of customer service. Welcome to AnswerPal.