24/7 Telephone availability through AI
In today’s customer-centric world, customers increasingly expect to be helped at any time, regardless of the time of day.
Our AI solution makes this possible by making your organization accessible 24/7.
Outside of business hours, our intelligent assistant ensures that customers always get answers to their questions, without you having to deploy additional staff.
Whether it’s simple questions about products and services or more complex requests such as invoices and project statuses, the AI can handle any call effortlessly.
Customers can input their question and quickly receive a relevant answer.
Thanks to integration with your CRM or ERP system, the AI has access to the right information so that answers are always accurate and up-to-date.
Benefits of 24/7 AI support
- Non-stop service: Customers can contact us anytime, even outside business hours.
- No additional staff needed: You remain accessible without the need for after-hours staff.
- High customer satisfaction: Customers get an immediate response, ensuring faster problem resolution and a better experience.
- Efficient handling: The AI quickly processes incoming queries and keeps your organization active even at night and on weekends.
Escalation to a human agent
Although the AI can handle most calls, there is always the option to transfer the call to a human agent.
This can be scheduled by setting up a callback appointment if the customer is not completely satisfied with the answer given.
With 24/7 AI support, your organization remains always available to your customers, providing a better service experience and higher customer satisfaction.
Want to know more?
Make a phone appointment using our form.
Or get a live demo by calling +44 3308 084797.
Optimize your customer service today and discover how our AI solution makes your telephone customer service continuously available!
